Frequently Asked Questions
Everything you need to know about your personalized luxury leather essentials.
How long does shipping take for personalized items?
Most orders are processed and monogrammed within 24-48 hours. Standard international shipping typically takes 3-7 business days depending on your location.
Can I return a product that has been monogrammed?
Because each piece is uniquely personalized to your specifications, we do not accept returns or exchanges on monogrammed items unless they are found to be faulty.
What type of leather do you use?
We use premium top-grain leather sourced from the finest tanneries. Our leather is chosen for its durability, soft texture, and ability to age beautifully over time.
Does my product come with a warranty?
Yes, all MAISON de SABRÉ products are covered by a 12-month manufacturing warranty from the date of purchase, covering any defects in materials or workmanship.
How should I care for my leather product?
To maintain the quality of your leather, avoid prolonged exposure to direct sunlight or moisture. Clean gently with a soft, damp cloth and avoid harsh chemicals or leather cleaners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various 'Buy Now, Pay Later' options including Afterpay and Klarna.